Shipping Information

rioproducts.com ships to all US and Canada addresses.

Shipping rates for US deliveries:

Service

Order Value

Rate

Standard Shipping

Any Order Value

$10

2 Day Delivery

Any Order Value

$15

Next Day Delivery

Any Order Value

$25

Service

Order Value

Rate

Standard Shipping

Any Order Value

$10

2 Day Delivery

Any Order Value

$25

Next Day Delivery

Any Order Value

$35

Shipping rate for Canada orders covers freight, taxes and duties:

Service

Order Value

Rate

Standard Shipping

Any Order Value

15% of Order Value

Orders are shipped Monday through Friday, excluding major US holidays. Orders ship via FedEx. PO Box orders and APO/FPO orders will be shipped via USPS.

Orders are generally shipped within 2 business days after the order is placed on rioproducts.com. 2 Day or Overnight orders placed before 1PM Pacific Standard Time (PST) on business days will ship same day. After that they will ship the next business day. PO Box orders and APO/FPO orders cannot be shipped via 2 Day or Overnight. 2 Day orders placed on Thursday and Overnight orders placed on Friday will be delivered on the Monday.

All Alaska and Hawaii orders must be shipped via 2 Day or Overnight.

Returns

Any items purchased on the rioproducts.com website can be returned or exchanged unused within a 90 day period.

If you purchased a RIO product at one of our authorized dealers, please contact that return.

To return or exchange an item, please give us a call at 800-553-0838 (Customer Service) or send us a message with our CONTACT US form. We will process this and send you instructions via email on how to send it back to us.