Shipping and Returns

Shipping Information

Due to COVID-19 and current safety measures in place to protect our employees, orders may experience delays. We are striving to ship all orders as quickly and safely as possible. RIO Products ships to all US and Canada addresses. Orders are shipped Monday through Friday, excluding major US holidays. Orders ship via FedEx, with the exception of PO Box orders and APO/FPO orders, which ship via USPS Priority. We will send you an email confirmation with the tracking number upon shipment.

Ground orders placed by 12PM Pacific Standard Time (PST) on rioproducts.com are generally shipped within the same business day. Expedited 2 Day or Next Day orders placed before 2PM Pacific Standard Time (PST) on business days will ship same day.  2 Day and Next Day orders placed after that time will ship the next business day. Saturday delivery is not available.

Free Ground shipping only applies to US addresses in the lower 48. All Alaska and Hawaii orders must ship via 2 Day or Next Day. PO Box orders and APO/FPO orders will ship via USPS Priority. We do not offer expedited shipping for USPS orders.

If you have any questions about your order, please contact us with our Contact form.


Shipping Rates for US Destinations

Service

Order Value

Rate                                         

Standard Ground (4-7 business days)

Up to $50

$5

 

$50 and Over

Free

2 Day Delivery (2 business days)

Any Order Value

$15

Next Day Delivery (1 business day)

Any Order Value

$25

APO/FPO/PO Box

Any Order Value

$10

Shipping Rate for Canada Destinations

Service

Order Value

Rate

International Ground                         

Any Order Value 

$15 Fee + 15% of Order Value 

Shipping charges to Canada include shipping and duties.

Other International Destinations

If you are interested in purchasing RIO products and live outside the US or Canada, please check our Dealer Locator for a dealer near you.

Returns Information

Due to COVID-19 and current safety measures in place to protect our employees, orders may experience delays. We are striving to ship all orders as quickly and safely as possible. Our returns center is also experiencing delays at this time. We kindly ask you please give all warehouse processing additional time to complete your request.

Any items purchased on the rioproducts.com website can be returned or exchanged unused within a 90 day period.

If you purchased the item at one of our Authorized Dealers, please contact that dealer to process the return.

To return or exchange an item, please give us a call at 800-553-0838 (Customer Service) or send us a message with our CONTACT US form. Please include a description of the problem and reference your order number in the form. Our Customer Service team will initiate the return in our system and send you instructions on how to send your product to us.